Karl Vaters, lead pastor of Cornerstone Christian Fellowship and author of the New Small Church blog, provides a number of tips for dealing with church staff and volunteer problems in an article for Christianity Today. Here are some of his tips.
Lead with Good News
Set a positive mood. Begin meetings with a review of good things that have happened since the last meeting. Certainly deal with problems but unless it is an emergency focus first on the positives.
Recognize Risk Taking Innovation
Don’t criticize risk taking when it fails, but praise the effort. “Innovate,” Vater says. “Take risks. Dream big. Fall down, then get back up.” But if someone is frequently not giving their best, be prepared to deal with it.
Designate a Good Time and Place to Deal with Problems
The author has a standard agenda for staff meetings that begins with a prayer, then a discussion of positives that occurred since the last meeting, then an “Oops, Notices” round table. The “Oops” discussion helps the team to identify issues and address them without anger or shame.
Deal with Private Issues in Private
Bigger issues should be dealt with one-on-one. Avoiding embarrassment will allow for a deeper look at real problems.
Approach Correction as a Learning Experience
Dealing with issues in a positive way will help people correct their mistakes and learn from them.
Click here to read more about these and other suggestions for dealing with staff and volunteer problems from Karl Vaters.
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